Shipping & Returns

Shipping & Returns Policy

At Bass Monkey  we want you to be completely satisfied with your new audio gear. Please read our shipping and returns policies below carefully before placing an order.

1. Shipping Policy

Order Processing

All orders for in-stock items are processed and dispatched within 1-2 business days. Orders are not shipped or delivered on Sundays or public holidays.

Delivery Options & Rates (UK Mainland)

Standard Delivery (2-4 Business Days) £7.99 (Free on orders over £[500)

Highlands, Islands & Northern Ireland

Shipping to addresses outside UK Mainland may incur additional charges and longer delivery times. Please contact us before ordering if you are located in these areas.

Damaged in Transit

If your equipment arrives damaged, please retain all original packaging materials and contact us within 24 hours of delivery at [email protected] with photos of the damage so we can open a claim with the courier.

2. Returns Policy (Online Purchases)

Under the UK Consumer Contracts Regulations, if you purchase online, you have the right to cancel your order and return the goods within 14 days of receiving them.

Conditions for Standard Returns:

Items must be returned within 14 days of notifying us of your intent to return.

Goods must be unused, uninstalled, and in their original, unopened packaging with all manuals, accessories, and seals intact.

If an item has been installed, wired up, or shows signs of use, it cannot be returned unless it is proven to be faulty.

The customer is responsible for the cost of return shipping for unwanted items. We highly recommend using a tracked and insured shipping service.

3. Faulty Goods & Warranty Claims

We supply premium gear, but occasionally manufacturing defects happen. Under the Consumer Rights Act 2015, you have 30 days to return a faulty item for a full refund or exchange.

Car Audio Warranty Exclusions (Important):

Car audio equipment operates under extreme stress. Standard manufacturer warranties do not cover damage caused by user error or improper setup. Returns or warranty claims will be rejected if the equipment shows signs of:

Burnt or blackened voice coils (caused by clipping, distortion, or overpowering).

Physical damage to subwoofer cones, surrounds, or amplifier terminals.

Blown equipment resulting from improper wiring, poor electrical supply, or incorrect tuning.

If you suspect an item is faulty, we will test it in-store or send it back to the manufacturer for an inspection before issuing a refund or replacement.

4.Installations & Tuning:

Labor charges for installation and tuning services are non-refundable once the work has been completed. We guarantee our installation workmanship. If you experience a wiring or fitting issue related to our installation, contact us immediately and we will rectify it.

5. How to Initiate a Return

To start a return, please email us at [email protected] with your order number and the reason for the return. Do not send items back without contacting us first, as this may delay your refund.